In Material Handling, Uptime is Critical.
Our Maintenance Programs
Scheduled Maintenance
Proper maintenance of your forklifts is critical to maximizing productivity and uptime. With a Scheduled Maintenance Program, we inspect and maintain your forklifts at specified intervals and help you minimize major mechanical issues before they happen.
Download our Scheduled Maintenance Guide
Comprehensive Fixed Priced Maintenance Programs
The Comprehensive Fixed Price Maintenance Program allows you to effectively budget for maintenance costs by providing you with a fixed price contact for these repairs.
Block of Time Program
Our Block of Time Program provides you with access to a Certified Technician program that will work on location as one of your team members.
Emergency Breakdown Repair Program
Forklift down time can be both very inconvenient and expensive. This program allows you to contact us only when you have a breakdown that needs to be repaired ASAP.
| Scheduled Maintenance | Scheduled Maintenance Plus | Full Maintenance | |
|---|---|---|---|
| Best for |
- Lower-utilization fleets - Operations focused on controlling maintenance costs - Customers seeking dependable planned maintenance with flexible repair options |
- Moderate- to higher-utilization fleets - Operations focused on reducing unplanned downtime - Customers seeking greater cost predictability |
- High-utilization fleets - Operations where uptime is critical - Customers seeking maximum cost predictability - Organizations looking to transfer repair risk and simplify fleet maintenance |
| Included Features | |||
| Scheduled Maintenance | ✓ | ✓ | ✓ |
| Technician Service Consumables | ✓ | ✓ | ✓ |
| Additional 3,000 Hours of Warranty 1 | ✓ | ✓ | ✓ |
| Scheduled Partnership Meetings | ✓ | ⭘ | ⭘ |
| Periodicals - Scheduled Fluids & Filter Replacements 2 | ✓ | ✓ | |
| Fixed Monthly Maintenance Billing 3 | ⭘ | ✓ | ✓ |
| Fork-to-Bumper Coverage (Parts & Labor) 4 | ✓ | ||
| iWAREHOUSE Telematics & Reporting | ⭘ | ⭘ | ⭘ |
| iTRACK Reporting | ⭘ | ⭘ | ⭘ |
| Attachments | ⭘ | ⭘ | ⭘ |
| Wheels and Tires | ⭘ | ⭘ | |
| Battery Maintenance | ⭘ | ||
| Damage Coverage | ⭘ |
1 - Available on new Raymond Lift Trucks when enrolled within 30 days of installation
2 - Covered Fluids: Hydraulic Oil, Gear Oil/Transmission Fluid, Brake Fluid, Coolant; Covered Filters: Hydraulic Filters, Oil Filters, Air Filters, Fuel Filters
3 - Covers scheduled maintenance only; Additional repairs billed separately
4 - Includes covered repairs and replacement of eligible components resulting from normal operation
Associated's Comprehensive Service Programs include:
|
Access to more than 2,000+ Certified Field Service Technicians across the United States and Canada |
Shop capabilities including: total equipment overhaul, equipment evaluation and repair, component rebuild exchanges |
|
Detailed reporting of forklift service history |
Comprehensive technical solution manuals |
|
Extensive inventory of Material Handling Equipment parts |
Dedicated Customer Support Specialists to help you determine which service best fits your needs |
|
Technical Audits |
Repair estimates |
|
On-site diagnostics and repair |
On-site response time of just over 2 hours |
|
Service history cost analysis |
On-site Energy Efficiency Audits |
-
Conveyor & Carousel Maintenance
Optimize the uptime, performance, and longevity of your conveyor and carousel equipment with the most comprehensive and responsive maintenance program in North America.
Learn More
Real World Solutions. Change The Way You Do Business.
Learn more about our Maintenance & Service Programs by filling out the contact form below. Once your request is received, one of our sales professionals will get right back to you.
